In March 2019, Mayor Steve Noble launched Kingston 311, an app, website and phone system, which allows Kingston residents to quickly and easily report issues and concerns and submit service requests.
The app, which is available for Android & iPhones, is a fast and simple way to connect to City officials in non-emergency situations. This system is a valuable resource to submit service requests for streetlight replacement, roadwork, City signage, traffic calming measures and other concerns. Issues with snow removal and reporting of vehicles and sidewalks not in accordance with the Snow Emergency restrictions can also be submitted through Kingston 311. Photos can be attached to illustrate service orders.
Once a service request is submitted, it is logged into the City’s QAlert system and will be routed to the appropriate City department. The submitter will get updates as the request works its way through the system, and ultimately will receive a reply with a resolution. Progress can also be tracked through the app.
In addition to requests for service, the app includes links to the City’s mobile-friendly website for news and information, and a direct link to the City’s Facebook page, where the latest updates about snow emergencies and traffic closures are posted.
By dialing 311 from most devices within the City of Kingston during regular business hours (8:30am-4:30pm), the caller will connect straight to the City, where the same issues, concerns and service requests can be logged. Calls can be received in English and Spanish. Calls with service requests will also be logged into the QAlert system, and callers will receive updates as the request is handled, and then resolved.
App available for Android & iPhones
Phone: dial 311